It seems that pets get sick or get injured at the most inopportune times. We know that it is stressful any time your pet needs emergency services. We will make every effort to comfortably accommodate you and your pet, as well as provide you with a comprehensible treatment plan for your pet’s condition. You are welcome to call first, but it is not necessary. We see emergency and critical care cases without an appointment 24 hours a day, 7 days a week, and 365 days a year.
Our team is focused and loving and will make every effort to address your pet’s needs as promptly and compassionately as possible. Whether the need is life saving or to ease their discomfort, we are here.
Our emergency department aims to provide stabilization and advanced life support of critically ill and injured patients in conjunction with other specialty departments within the hospital.
Allure is staffed with skilled and dedicated emergency doctors and technicians, highly capable of acute resuscitation of trauma patients as well as pets exposed to toxins and infectious diseases. We can provide peri-surgical and anesthetic support as well as intensive management to hospitalized patients including continuous monitoring, blood pressure support, fluid therapy, transfusion medicine and advanced pain management. The Allure team is dedicated to treating life-threatening conditions and is available 24/7.
Does my pet need immediate care?
If your dog or cat shows any of the following signs or symptoms, there could be a life-threatening emergency that requires prompt medical treatment. The safest option in these situations is to bring your pet in right away.
THINGS TO LOOK FOR:
This is not an all inclusive list. Your pet could be showing other signs indicating something is wrong. You know your pet’s normal behavior better than anyone. If something seems out of the ordinary it’s best to at least talk to a veterinary professional on the phone, or if it seems urgent, immediately bring your cat or dog in for emergency evaluation and treatment.
- Bleeding – severe or continues for more than 5 minutes
- Blood coming from eyes, ears mouth, nose, or rectum
- Blood in urine, feces, or vomit
- Breathing difficulties, choking, gagging, or something stuck in the throat
- Broken bones (or suspected broken bones)
- Diabetic Shock
- Diarrhea or vomiting that lasts more than 24 hours or has blood in it
- Difficulty Breathing
- Dog Fight Wounds
- Ingestion (or suspected ingestion) of toxic substances
- Disorientation – suddenly begins bumping into things
- Eye Injuries
- Heartbeat that cannot be detected
- Heatstroke signs
- Ingestion of toxins or toxic foods
- Labor Not Progressing
- Loss of mobility – collapse, sudden inability to walk or stand
- Pneumonia
- Pregnancy with more than 2 hours between delivery of puppies or kittens
- Seizures
- Signs of severe pain – crying, shaking, sudden withdrawal/aggression
- Snake Bites
- Stomach swelling – especially when hard to the touch with unsuccessful attempts to vomit
- Traumatic injury (such as hit by car)
- Unconsciousness (cannot be awoken)
- Urination problems – straining or inability to release bladder contents (especially male cats)
- Vaccine reactions
- Vomiting and diarrhea
Emergencies rarely seem to happen during ‘normal business hours.’
That is why Allure is open 24 hours a day, 365 days a year. We know it can be very frightening when your furry family members need emergency care. We do everything we can to make it easier for you and your pet.
Triage
When you bring your pet to Allure Integrated Pet Specialists for emergency veterinary services, one of our veterinary technicians will perform a “triage” assessment to gauge the urgency of your pet’s condition. We will always treat your pet as quickly as possible, but first priority goes to pets in the most critical condition.
Wait Time
In most cases, we will guide you and your pet immediately to one of our private exam rooms. Many pet owners prefer the privacy and noise reduction that these rooms provide and their pets often remain more calm and comfortable away from the commotion that can arise during busy times. However, if you prefer the extra space that our lobby provides, please let one of our staff members know where to find you when it is time for treatment.
If the emergency room is busy, and your pet is stable at the time of triage, we may not treat your pet in the order of arrival. We know this can feel frustrating and unfair, but please understand that if your pet needed critical life-saving intervention, you would also be given the consideration of immediate care. We ask for your patience, compassion, and understanding.
Since emergency situations arise at unpredictable times, we do not offer appointments for visits to our emergency department. Also, please understand that giving precise wait times is often impossible since a more serious case that needs immediate care can arrive and take priority at any time. However, we will do our best to inform you when there are changes that could affect your wait time.
If your pet’s condition is not serious and the estimated wait time is long, you can discuss with our staff the possibility of leaving (to wait at home or tend to other priorities) and returning closer to your pet’s approximate treatment time. When possible, after your pet’s initial exam, your pet will remain under our supervision. We ask that you call prior to returning to make sure that other emergencies have not caused a further delay.
Doctor Communication
If we move your pet elsewhere for treatment, the veterinarian will return as quickly as reasonable to speak with you. After your pet is examined, you will be given an estimate for the recommended treatment of your pet’s condition. Our emergency veterinarians will do their best to work with you to find treatment and payment options that are best for your family and for your pet.
Treatment
Dependent on staffing, occupancy, severity of condition, and other factors, your pet may receive treatment in the pet care suite or be taken to the hospital treatment area for further assessment by the veterinarian on duty. Unless your pet requires immediate medical intervention, we will discuss treatment options with you prior to moving forward with medical care.
Hospitalized Pets
If your pet needs to be admitted to the hospital for around-the-clock supervision, you will be asked to authorize a treatment plan and place an initial 75% deposit on the total estimated services. Final cost is due at the time of discharge.
Visitation
While your pet is being treated at Allure, you may visit them as long as your pet does not experience excessive stress at the result of the visits. Since our critical care treatment area can be congested, we limit visits to 15 minutes and 2 people at a time.
Your Primary Veterinarian
If you are referred to our emergency services from your primary care veterinarian, we will keep them informed of your pet’s medical progress every step of the way. Once your pet is stable, they will be discharged to the care of your primary veterinarian, along with all the medical records from their stay with us.